FAQ's

Aquascape Eco currently ships within the United States. Eligible orders over $200 may qualify for economy shipping in the contiguous United States. Pond liners, oversized items, freight items, supplier-restricted items, and special-handling orders may be excluded. Final shipping costs and available methods are shown before purchase at checkout.

We offer a 30-day return policy for unused, unopened items in their original condition. To return, you’ll need a Return Authorization (RA) number, which you can request through our customer support. Please review our full Return Policy here.

Warranties vary by brand. Most warranty details are available in PDF format on the product page. If you can’t find the information you need, reach out to us at support@aquascapeeco.com.

We accept all major payment methods including Visa, MasterCard, Amex, Discover, Apple Pay, Google Pay, Venmo, and PayPal.

Yes, we offer Stripe payment plans at checkout for flexible payment options.

If you receive a damaged or defective product, contact us immediately with details and photos of the issue at support@aquascapeeco.com. We’ll work to resolve it quickly.

Shipping times are typically 3-7 business days, depending on your location. Shipping Policy

If you are not sure which pond product fits your system, contact support@aquascapeeco.com or use PondWise pond help. Include your pond size, fish load, current equipment, photos, and the product you are considering so we can point you toward the right next step.

We carry top brands like Aquascape, Atlantic, Oase, Pondmaster, API, Evolution Aqua, and many more. See our full list of brands for more details.

At this time, we only sell equipment, but we’re exploring partnerships to offer live plants and fish soon.

We prioritize finding the best eco-friendly products available on the market and continue to grow our selection of sustainable options.

At this time, we only sell equipment, but we’re exploring partnerships to offer live plants and fish soon.

At this time, we only sell equipment, but we’re exploring partnerships to offer live plants and fish soon.

Yes! Our team provides consultations through email at support@aquascapeeco.com or through PondWise pond help for tailored product recommendations that match your budget and vision.

Absolutely! Our customer support team is highly knowledgeable in the aquascaping and pond world and can assist with any setup questions. We’re available Monday to Friday, from 9 AM to 5 PM.

Customer support is available Monday through Friday, 9 AM to 5 PM EST. Outside of these hours, you can reach us at support@aquascapeeco.com.

Yes! If you're placing a large order, reach out to us via phone +18623621444 or email support@aquascapeeco.com and we’ll work with you to offer the best deal.

Phone: +18623621444

Email: support@aquascapeeco.com

Address: 292 Menahan St, 1R, Brooklyn New York 11237, United States

• Filters: Clean or replace mechanical filters every 2-4 weeks, biological filters rarely need replacement, and chemical filters should be replaced every 4-6 weeks.
• Lights: LED lights last 2-5 years; fluorescent lights should be replaced every 6-12 months.
• Pumps: Clean pumps every 1-3 months and replace if they lose efficiency.
• UV Sterilizers: Replace UV bulbs every 6-12 months.

While we don’t currently offer subscription services, we’re considering adding them soon. Keep an eye on our store for updates!

Here are a few common mistakes:

1. Skipping the cycling process: Always cycle your tank or pond for 4-6 weeks before adding fish.
2. Overstocking: Avoid overcrowding your system - plan for fish growth.
3. Ignoring water parameters: Test your water regularly to ensure it’s safe for your fish.