Do you offer international shipping?
Currently, we do not offer international shipping, but we’re working on expanding soon. We offer free shipping within the United States, excluding Hawaii and Alaska.
What is your return and refund policy?
We offer a 30-day return policy for unused, unopened items in their original condition. To return, you’ll need a Return Authorization (RA) number, which you can request through our customer support. Please review our full Return Policy here.
Do you offer warranties on your products?
Warranties vary by brand. Most warranty details are available in PDF format on the product page. If you can’t find the information you need, reach out to us at support@aquascapeeco.com.
What payment methods do you accept?
We accept all major payment methods including Visa, MasterCard, Amex, Discover, Apple Pay, Google Pay, Venmo, and PayPal.
Do you offer financing options for high-ticket items?
Yes, we offer Stripe payment plans at checkout for flexible payment options.
How do you handle damaged or defective products?
If you receive a damaged or defective product, contact us immediately with details and photos of the issue at support@aquascapeeco.com. We’ll work to resolve it quickly.
What is your estimated shipping time?
Shipping times are typically 3-5 business days, depending on your location.
Do you have a price match policy?
While we don’t have an official price-match policy, we’ll do our best to match any price from authorized retailers, as long as they meet brand MAP (Minimum Advertised Price) guidelines. Contact us at support@aquascapeeco.com for assistance.
What brands do you carry?
We carry top brands like Aquascape, Atlantic, Oase, Pondmaster, API, Evolution Aqua, and many more. See our full list of brands for more details.
Do you sell live plants or livestock?
At this time, we only sell equipment, but we’re exploring partnerships to offer live plants and fish soon.