FAQ's

Currently, we do not offer international shipping, but we’re working on expanding soon. We offer free shipping within the United States, excluding Hawaii and Alaska.

We offer a 30-day return policy for unused, unopened items in their original condition. To return, you’ll need a Return Authorization (RA) number, which you can request through our customer support. Please review our full Return Policy here.

Warranties vary by brand. Most warranty details are available in PDF format on the product page. If you can’t find the information you need, reach out to us at support@aquascapeeco.com.

We accept all major payment methods including Visa, MasterCard, Amex, Discover, Apple Pay, Google Pay, Venmo, and PayPal.

Yes, we offer Stripe payment plans at checkout for flexible payment options.

If you receive a damaged or defective product, contact us immediately with details and photos of the issue at support@aquascapeeco.com. We’ll work to resolve it quickly.

Shipping times are typically 3-7 business days, depending on your location.

Yes. At Aquascape Eco, we offer a 130% Price Match Guarantee. If you find a lower advertised price on the same item within 10 days of purchase, we’ll beat that price by 30% of the difference. For Policy page: 130% Price Match Policy

How It Works:

• The product must be identical (same brand, model, and condition)
  
  
• The competitor must be a licensed U.S. retailer
  
  
• The item must be in stock and available for immediate shipping

• You must request the match before purchase or within 10 days of placing your order
  

Example:

If you buy something for $100 from us and find it for $90 elsewhere, we’ll refund you $13 (130% of the $10 difference).

How to Submit a Request:

Send an email to support@aquascapeeco.com with:

• A link to the competitor’s product page
  
  
• Your Aquascape Eco order number
  
  
• A screenshot of the lower price (including any shipping charges)
  
  

Exclusions:

• Aquadyne, Solo Stove, Duraliner and oversized freight items
  
  
• Prices from auction sites like eBay or clearance listings
  
  
• Items under $35
  
  

Cannot be combined with other offers or loyalty points

Effective Date: May 10, 2025

We carry top brands like Aquascape, Atlantic, Oase, Pondmaster, API, Evolution Aqua, and many more. See our full list of brands for more details.

At this time, we only sell equipment, but we’re exploring partnerships to offer live plants and fish soon.

We prioritize finding the best eco-friendly products available on the market and continue to grow our selection of sustainable options.

At this time, we only sell equipment, but we’re exploring partnerships to offer live plants and fish soon.

At this time, we only sell equipment, but we’re exploring partnerships to offer live plants and fish soon.

Yes! Our team provides consultations through email at support@aquascapeeco.com or through our concierge service for tailored product recommendations that match your budget and vision.

Absolutely! Our customer support team is highly knowledgeable in the aquascaping and pond world and can assist with any setup questions. We’re available Monday to Friday, from 9 AM to 5 PM.

Customer support is available Monday through Friday, 9 AM to 5 PM. Outside of these hours, you can reach us at support@aquascapeeco.com.

Yes! If you're placing a large order, reach out to us via phone 862.362.1444 or email Support@aquascapeeco.com and we’ll work with you to offer the best deal.

Phone: +1 (862) 362-1444

Email: support@aquascapeeco.com

Address: 292 Menahan st. Brooklyn, NY 11237, USA

• Filters: Clean or replace mechanical filters every 2-4 weeks, biological filters rarely need replacement, and chemical filters should be replaced every 4-6 weeks.
• Lights: LED lights last 2-5 years; fluorescent lights should be replaced every 6-12 months.
• Pumps: Clean pumps every 1-3 months and replace if they lose efficiency.
• UV Sterilizers: Replace UV bulbs every 6-12 months.

While we don’t currently offer subscription services, we’re considering adding them soon. Keep an eye on our store for updates!

Here are a few common mistakes:

1. Skipping the cycling process: Always cycle your tank or pond for 4-6 weeks before adding fish.
2. Overstocking: Avoid overcrowding your system—plan for fish growth.
3. Ignoring water parameters: Test your water regularly to ensure it’s safe for your fish.