Aquascape Eco's Shipping Policy for the U.S.

International Reach: We currently sell products in the United States. We offer Free Shipping throughout the country after spending $200 and above.  We DO NOT currently offer worldwide shipping.

Shipping Charge and Time:

Delivery Time: Handling time + Transit time

Handling Time: 1-2 business days (Monday to Friday)

All the products will be put through a fulfillment process, therefore there will be a handling time on them.

Shipping Rate and Transit Time:

For the United States Orders:

Economy: 5 to 8 Business Days

Standard : 5 to 8 Business Days

There Are a Few Exceptions:

• Some items where the cost of shipping is just prohibitive due to a low cost and excessive weight.

  These items are notated in their description and the additional shipping amount will be noted as a pre-selected option.

• On Bulky and/or Over sized Orders that may need to be shipped by Truck Line/Common Carrier.

   

  1. When this happens we will contact you via e-mail or phone to find out if the order is going to a residential or commercial address.
  2. Orders that are shipped to a residential address (via common carrier only not UPS or FedEx small packages) are usually charged a residential surcharge by the freight carrier in the range of $75.00-$125.00
     This is only pertaining to over sized/overweight items 151 Lbs or more.
  3. On large orders where a hydraulic lift gate is required to bring the item off the back of the truck, the charge is in the range of $75.00 - $125.00 for most companies. The lift gate is just an option and you are not required to get this option. You can also opt to have your shipment delivered to a commercial location or pick up at the carrier terminal.
  4. Limited access areas have a fee of $170.00: Limited access area IE: Construction sites, churches, schools, office buildings, apartment buildings and any area where the freight truck could have to either change the type of truck that delivers or where they may have an issue entering, exiting and/or turning around and unloading the freight.
  5. We suggest to avoid the fees, arrange for delivery at a commercial address or to pick up at the closest freight terminal which we can determine by your location.
  6. There will need to be someone there to unload the items from the truck. We use major freight companies and the person delivering your shipment is just a driver not an un-loader.
  7. There is an option with most major truck lines to have 1 or 2 people there to unload but it is usually very expensive. If needed, let us know and we will get a quote.

• Expedited Shipping:

  We usually ship via FedEx Services such as FedEx Ground, FedEx Home Delivery, FedEx Express Saver (3 business day), FedEx 2nd Day (2 business day), FedEx Standard Overnight (1 business day by end of day, and FedEx Priority Overnight (1 business day usually by noon - some areas are by end of day if rural). This is calculated based on both weight and dimensions and to the destination zip code. Our shopping cart will figure this cost for you and in most cases is pretty accurate. Our cart is only configured to show UPS options at this time. We will use the same service type from FedEx based on the service chosen.

  We reserve the right to use either carrier UPS, FedEx or USPS based on availability from our warehouse or vendors warehouse to ensure your order leaves quickly.

  If in doubt you can also call or email us with your zip code and the item(s) that you are looking for and we will be happy to calculate the rate for you.

  Our cut off time for expedited services is 12 pm E.D.T. Monday - Friday. 

Tracking: Once your order has been shipped, you will receive a confirmation email containing a tracking number. This number allows you to monitor the progress of your shipment in real-time. Simply enter the tracking number on the carrier's website to see the latest updates on your delivery. If you have any questions or need assistance with tracking, please don't hesitate to contact our support team at 1.862.362.1444 or email support@aquascapeeco.com. We're here to help ensure your order arrives smoothly and on time.

Most orders are drop shipped directly from our manufacturer's in various states within the continental US.

Aquascape Eco Contact Information:

Phone: +1 862-362-1444
Mail: support@Aquascapeeco.com
Address: 292 Menahan St, 1R, Brooklyn, New York 11237, United States
Support: Monday through Friday, 9 a.m. to 5 p.m.