Privacy policy

Last updated: March 23, 2026 

This Privacy Policy describes how Aquascape Eco (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from aquascapeeco.com, or otherwise communicate with us (collectively, the "Services"). Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. We will post the revised policy on the Site and update the "Last updated" date. 

WHAT PERSONAL INFORMATION WE COLLECT

Directly from you: - Contact details — name, address, phone number, email - Order information — billing/shipping address, payment confirmation, email, phone - Account information — username, password, security questions - Shopping information — items viewed, cart contents, purchases, reviews, loyalty points - Customer support communications Automatically (Usage Data): - Device and browser information - IP address and network connection details - How you interact with our Site (via cookies, pixels, and similar technologies) From third parties: - Shopify (our store platform) - Payment processors (payment and billing information) - Analytics and advertising partners

HOW WE USE YOUR INFORMATION -

Providing products and services: Processing payments, fulfilling orders, managing your account, arranging shipping, handling returns - Marketing and advertising: Sending promotional emails, showing relevant ads, tailoring our site to your interests - Security and fraud prevention: Detecting and investigating fraudulent or illegal activity - Customer support and improvement: Responding to inquiries, improving our Services

COOKIES

We use cookies to power and improve our Site, remember your preferences, and run analytics. For details on Shopify-related cookies, see shopify.com/legal/cookies. You can remove or reject cookies via your browser settings. Our website recognizes the Global Privacy Control (GPC) signal as a valid opt-out request for targeted advertising.

HOW WE SHARE YOUR INFORMATION

We may share your personal information with: - Service providers: IT management, payment processing, data analytics, fulfillment, shipping - Business and marketing partners: for advertising and marketing purposes - Affiliates: within our corporate group for legitimate business purposes - Legal compliance: to respond to legal requests or protect our rights We do not use or disclose sensitive personal information without your consent.

CHILDREN'S DATA

The Services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, contact us and we will delete it. We do not knowingly sell or share personal information of individuals under 16 years of age.

SECURITY & DATA RETENTION

We implement reasonable security measures to protect your information. We retain your personal information as long as needed to maintain your account, provide services, comply with legal obligations, and resolve disputes.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have the following rights: - Right to Access / Know: Request access to the personal information we hold about you - Right to Delete: Request deletion of your personal information - Right to Correct: Request correction of inaccurate information - Right of Portability: Receive a copy of your data or request transfer to a third party - Restriction of Processing: Ask us to stop or limit processing of your information - Withdrawal of Consent: Withdraw consent where we rely on it to process your data - Opt Out of Marketing: Unsubscribe from promotional emails at any time - Appeal: Appeal our decision if we decline your request To exercise any right, contact us using the details below. We will not discriminate against you for exercising your rights.

THIRD-PARTY LINKS

Our Site may link to third-party websites. We are not responsible for the privacy practices or content of those sites.

COMPLAINTS

If you have complaints about how we handle your personal information, please contact us. You may also have the right to contact your local data protection authority.

INTERNATIONAL USERS

We may transfer, store, and process your personal information outside your country. If we transfer data out of Europe, we rely on recognized mechanisms such as the European Commission's Standard Contractual Clauses.

CONTACT US

Phone: +1 862-362-1444

Email: support@aquascapeeco.com

Address: 292 Menahan St, 1R, Brooklyn, New York 11237, United States

Support Hours: Monday–Friday, 9am–5pm EST