Last updated: July 27, 2026
These terms apply when you enroll in a Seasonal Pond Care Plan (“Plan,” “Subscription”) from aquascapeeco.com, operated by Aquascape Eco (“we,” “us,” “Aquascape Eco”). By subscribing, you agree to these terms, together with our Terms of Service, Refund Policy, Privacy Policy, and Shipping Policy.
1. What you’re signing up for
The Seasonal Pond Care Subscription is a recurring subscription that automatically bills you and ships a curated box of pond-care treatments every three (3) months, matched to your pond size and the current season. Plans and current prices:
- Water Garden (ponds up to 1,000 gallons) — $35.99 every 3 months
- Serious Koi (1,000–3,000 gallons) — $57.99 every 3 months
- Estate (3,000–6,000 gallons) — $124.99 every 3 months
Prices are in USD and do not include applicable taxes or shipping, which are shown at checkout.
2. Recurring billing and automatic renewal
This is an automatically renewing subscription. When you enroll, you authorize us (through our payment processor) to charge your payment method on file the plan price plus any tax and shipping every 3 months, on your recurring billing date, until you cancel. Your subscription continues automatically for successive 3-month terms with no action required from you. You will receive an order confirmation email for each charge.
3. Cancellation — cancel anytime, easily
You may cancel at any time, with no cancellation fee:
- Self-service: log in to your account at aquascapeeco.com and manage or cancel your subscription from your account page, or
- Email us at support@aquascapeeco.com with your order number and we’ll cancel it for you.
When you cancel, you will not be billed for any future renewal. Cancellation stops future charges; it does not automatically refund a charge already made (see Refunds). To avoid being billed for the next quarter, cancel before your next recurring billing date.
4. Refunds and returns
- Cancel before a box ships: if you cancel before your quarterly box is dispatched, you will not be charged for that quarter (or we’ll refund the charge if it was already made).
- Returning a shipped box: shipped boxes follow our standard Refund Policy — you have 30 days from delivery to initiate a return, items must be unused and in original, unopened condition, and return shipping is paid by you. Approved refunds are processed within 7 working days to your original payment method. Because these are consumable water-treatment products, opened or used items cannot be returned.
- Damaged, defective, or incorrect items: email support@aquascapeeco.com and we’ll provide a full refund (including original shipping) or a free replacement.
5. Shipping and delivery
We ship each quarterly box to the address on file for your subscription, per our Shipping Policy. Please keep your shipping address current in your account so your box arrives on time.
6. Price changes
We may change subscription prices or plan contents. If a price change affects your subscription, we’ll give you at least 30 days’ notice by email before it takes effect, so you can decide whether to continue. Continuing your subscription after the effective date means you accept the new price.
7. Product use and safety
Our plans include pond water-treatment products and related supplies. Always follow the product label and dose for your measured pond volume. These products support routine pond maintenance and are not medications; we do not diagnose or treat fish disease, and we make no guarantee regarding the health or survival of fish, plants, or wildlife. Keep products away from children and pets.
8. Payment authorization
By enrolling, you represent that you are authorized to use the payment method provided and you authorize recurring charges as described in Section 2. If a charge fails, we may retry the charge and may pause or cancel your subscription.
9. Contact us
Questions about your subscription, billing, or cancellation:
Aquascape Eco
Email: support@aquascapeeco.com
Phone: +1 862-362-1444
292 Menahan St, 1R, Brooklyn, New York 11237, United States
Support hours: Monday–Friday, 9am–5pm EST
10. Governing law
These terms are governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict-of-law provisions. These subscription terms supplement our Terms of Service, Privacy Policy, and Refund Policy.