Shipping policy

Aquascape Eco Shipping Policy

Aquascape Eco currently ships orders within the United States. Available shipping methods, estimated delivery timeframes, taxes, and final order totals are shown before purchase at checkout. Most in-stock orders are processed within 1-2 business days, Monday through Friday, before transit begins.

Shipping Rates and Delivery Timing

Standard parcel shipping rates are calculated at checkout based on the items in the order, destination, and available carrier services. Economy delivery is typically estimated at 5-8 business days after processing, and standard delivery is typically estimated at 2-4 business days after processing when available.

Eligible orders over $200 may qualify for economy shipping in the contiguous United States. Pond liners, oversized items, freight items, supplier-restricted items, and orders requiring special handling may be excluded from free-shipping offers.

Pond Liner Shipping

Shipping charges are based on order size, destination, and carrier rates. For pond liners, we charge $0.15 per square foot with a $49 minimum shipping fee. The store formula is: shipping_cost = max(49, pond_liner_square_feet * 0.15).

• Pond liner shipping rate: $0.15 per square foot.
• Minimum pond liner shipping charge: $49.
• Large or oversized liner orders may require additional freight or handling charges.
• If extra shipping is needed, Aquascape Eco will contact the customer before shipment to confirm the final shipping cost.

Freight and Oversized Orders

Some pond, lake, liner, filtration, and oversized equipment orders may require truck freight, liftgate service, limited-access delivery, terminal pickup, or other special handling. If extra shipping is needed beyond the amount shown at checkout, Aquascape Eco will contact the customer before shipment to confirm the final shipping cost.

Tracking and Support

Once an order ships, tracking information is sent by email when available. If an order is delayed, damaged, lost in transit, or returned to sender, contact Aquascape Eco at support@aquascapeeco.com or +18623621444 so our team can help review the shipment.

Aquascape Eco Contact Information:

Phone: +18623621444

Email: support@aquascapeeco.com.

Address: 292 Menahan St, 1R, Brooklyn, New York 11237, United States.

Support: Monday through Friday, 9 a.m. to 5 p.m. Eastern time.