Shipping policy

Aquascape Eco Shipping Policy

Aquascape Eco currently ships orders within the United States. Available standard parcel shipping methods, estimated delivery timeframes, taxes, and order totals are shown before purchase at checkout. Freight may apply — we’ll contact you to confirm any additional cost for your approval before shipment. Most in-stock orders are processed within 1-2 business days, Monday through Friday, before transit begins.

Shipping Rates and Delivery Timing

Shipping rates are calculated at checkout based on the items in the order, destination, and available carrier services. Where the carrier supports both, two delivery speeds are offered.

Economy shipping — typically 5-8 business days total, including processing and transit. This is the slower, lower-cost option, and it is the one that can ship free. Eligible orders over $200 ship free by Economy in the contiguous United States.
Standard shipping — typically 2-6 business days total, including processing and transit, when available. This is the faster option and it is always a paid service. Choosing Standard on an order that would otherwise qualify for free Economy shipping means paying the Standard rate shown at checkout.

Free shipping applies to eligible Economy shipments only. Pond liners, oversized items, freight items, supplier-restricted items, and orders requiring special handling are excluded from free-shipping offers regardless of order value. Standard parcel and eligible liner charges are shown at checkout. Freight may apply — we’ll contact you to confirm any additional cost for your approval before shipment.

Pond Liner Shipping

Pond liner shipping is $49 for any single liner in our current range, from 8' x 10' through 20' x 20'. Liner shipping is rated by total order weight, so an order containing several liners or other heavy items can be higher. The exact charge is always shown at checkout before you pay.

Single pond liner, any current size: $49.
Orders with multiple liners or other heavy items: rated by total order weight and shown at checkout.
Pond liners are never eligible for free shipping, regardless of order value.
Pond liner delivery is typically estimated at 6-12 business days total, including processing and transit.
Large or oversized liner orders may require additional freight or handling charges.
If an additional shipping charge applies, we’ll contact you by phone or email with the amount before shipment. We’ll only proceed once you’ve approved the cost and arranged payment.

Freight and Oversized Orders

Oversized Item Shipping Items marked “Freight” may require an additional shipping charge. If a charge applies, we’ll contact you by phone or email with the amount before shipment. We’ll only proceed once you’ve approved the freight cost and arranged payment. If a confirmed freight charge decreases before shipment, we will refund the freight difference. Any increase requires your approval and payment before shipment.

Freight quotes depend on the supplier shipping origin, delivery address, shipment weight and dimensions, and services such as residential delivery, liftgate, or limited access. For an item marked “Freight”, a $0 shipping entry does not confirm whether an additional freight charge applies. Freight may apply — we’ll contact you to confirm any additional cost for your approval before shipment.

Tracking and Support

Once an order ships, tracking information is sent by email when available. If an order is delayed, damaged, lost in transit, or returned to sender, contact Aquascape Eco at support@aquascapeeco.com or +18623621444 so our team can help review the shipment.

Aquascape Eco Contact Information:

Phone: +18623621444

Email: support@aquascapeeco.com.

Address: 292 Menahan St, 1R, Brooklyn, New York 11237, United States.

Support: Monday through Friday, 9 a.m. to 5 p.m. Eastern time.