Refund & Return Policy
Aquascape Eco — Updated March 23, 2026
We want you to be completely satisfied with your purchase. If you're not happy, here's exactly how returns work.
Return window
30 days
From date of delivery
Refund processed within
7 working days
After we receive your return
Return shipping
Paid by customer
Trackable service recommended
Restocking fee
None
We never charge restocking fees
How to Initiate a Return
1
Email us
Send your request to support@aquascapeeco.com with your order number, the item(s) to return, and the reason.
2
We respond in 2 business days
We'll confirm approval and send return instructions within 2 business days.
3
Ship it back
Use a trackable shipping service. We are not responsible for items lost in return transit.
4
Refund issued
Once received and inspected, refund is processed within 7 working days to your original payment method.
Item Condition Requirements
To qualify for a return, items must be:
- Unused and in original condition
- In original packaging with all accessories, manuals, and documentation included
- Free of signs of installation, use, or water/chemical exposure
Note: We reserve the right to deny returns for items that do not meet these conditions.
Refund Method & Timeline
Refunds are issued to your original payment method (credit/debit card, PayPal, etc.) within 7 working days of receiving your return. Please allow additional time for your bank to post the credit.
Non-defective returns: Original shipping cost is non-refundable. The item refund amount will be returned in full.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 7 days of delivery at support@aquascapeeco.com with:
- Your order number
- Photos or video of the damage or incorrect item
- Your shipping address and phone number
Our guarantee: For confirmed damaged or incorrect items, we will issue a full refund (including original shipping) or send a replacement — your choice.
Non-Returnable Items
| Item Type | Returnable? |
|---|---|
| Standard products in original condition | Yes — 30 days |
| Faulty or damaged items received | Yes — full refund or replacement |
| Items marked "Final Sale" at purchase | No |
| Gift cards | No |
| Items showing signs of use, installation, or water/chemical exposure | No |
| Personalized or custom-ordered items | No |
Exchanges
We do not offer direct exchanges. To get a different item, return your original purchase for a refund and place a new order. For faulty or damaged items, we will arrange a replacement at no cost.
Contact Us
Phone
+1 862-362-1444
Email
Address
292 Menahan St, 1R, Brooklyn, New York 11237, United States
Support Hours
Monday–Friday, 9am–5pm EST